RETURN & REFUND POLICY
Effective Date: August 19, 2026
At Galib Shop, our goal is to make your shopping experience simple, reliable, and satisfactory. We carefully select and fulfill products through our fulfillment and manufacturing partners, and we stand behind the quality of the products we sell.
If you receive an item that is damaged, defective, incorrect, or otherwise affected by a fulfillment issue, please contact us and we will work with you to find an appropriate solution.
1. Contact Us Before Sending Anything Back
Please do not send any product to a return address without first contacting Galib Shop and receiving return authorization from us.
Return instructions and, where applicable, the appropriate return address will be provided only after your request has been reviewed and approved.
This is important because return instructions can vary depending on the product and order.
Unauthorized returns may not be accepted, matched to your order, or eligible for a refund.
2. Eligible Reasons for a Refund or Replacement
You may be eligible for a refund, replacement, reshipment, or another appropriate resolution if:
- You received the wrong product.
- You received a product with the wrong variant, such as an incorrect color or size, when the error was caused during fulfillment.
- The product arrived damaged.
- The product arrived defective or does not function as reasonably expected.
- An essential item, component, or accessory is missing.
- Your order is confirmed lost during transit and cannot reasonably be recovered.
- Your order is significantly affected by a fulfillment or delivery issue covered by our policy.
- The item you received materially differs from the product you ordered.
Depending on the circumstances, we may request photographs, videos, packaging images, tracking information, or other evidence before approving a refund or replacement.
For damaged, defective, incorrect, or missing-item claims, please contact us as soon as possible after delivery. For most product issues, we recommend submitting your claim within 30 days of the delivery date.
3. Photo or Video Evidence
To help us investigate your claim quickly, we may ask you to provide:
- A clear photograph of the product received.
- Photographs of the shipping packaging and shipping label, when relevant.
- A short video demonstrating the problem, when photographs are insufficient to show the issue.
- Your order number.
- A brief description of the problem.
Please keep the product and its packaging until we have completed our review.
4. Damaged or Defective Products
If your product arrives damaged or defective, please contact us before attempting to repair, modify, or dispose of it.
After reviewing the evidence, Galib Shop may offer one of the following solutions:
- A replacement at no additional product cost;
- A reshipment of the affected item;
- A full or partial refund, depending on the nature and severity of the issue; or
- Another reasonable solution agreed upon between you and Galib Shop.
In many cases involving damaged, defective, incorrect, or missing products, you may not be required to return the item.
5. Wrong or Missing Items
If you receive an item that is different from what you ordered, or an essential item is missing, please contact us with your order number and supporting photographs.
After verification, we may provide a replacement, reshipment, partial refund, or full refund depending on the circumstances.
6. Returns for Change of Mind
For eligible non-customized products, Galib Shop may accept returns for reasons such as:
- You changed your mind;
- You ordered the wrong item;
- You selected the wrong size or color;
- The product is no longer wanted; or
- The product does not meet your personal preference.
Such returns must be requested within 14 days of delivery and must meet all applicable return conditions.
The product must generally be:
- Unused and unworn;
- In its original condition;
- Free from damage, stains, odors, or signs of use;
- Returned with applicable original packaging, tags, or accessories; and
- Suitable for resale.
Return shipping costs for change-of-mind returns are the customer's responsibility, unless otherwise required by applicable law or expressly agreed by Galib Shop.
Because some products may be fulfilled internationally, the cost of returning an item may be significant. We therefore recommend contacting us before purchasing if you are unsure about product specifications, sizing, compatibility, or other details.
7. Products That Are Not Eligible for Change-of-Mind Returns
Due to their nature, certain products may not be eligible for return simply because the customer changed their mind.
These may include:
- Personalized or customized products;
- Made-to-order products;
- Print-on-demand products;
- Products created specifically according to customer-selected designs, text, images, colors, or specifications;
- Products that cannot reasonably be resold for hygiene or safety reasons;
- Products that have been used, worn, washed, altered, or damaged after delivery; and
- Other products specifically identified as non-returnable on the applicable product page.
This restriction does not limit your rights where a product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.
8. Size, Color, or Selection Errors
Please carefully review product measurements, size charts, colors, specifications, and other product information before placing your order.
If you select the wrong size, color, variant, or product by mistake, the order may not qualify for a free replacement or refund.
For eligible non-customized products, you may request a return under our Change-of-Mind Return section. Return shipping costs may apply.
For customized or print-on-demand products, an incorrect customer selection generally cannot be accepted as a manufacturing defect.
If the wrong size, color, or variant was sent due to a fulfillment error, please contact us and we will review the issue.
9. Print-on-Demand and Customized Products
Products that are created, printed, or manufactured specifically after an order is placed may have different cancellation and return conditions.
Because these products may be produced specifically for your order, change-of-mind returns may not be available.
However, if a customized or print-on-demand product arrives damaged, defective, incorrectly produced, or materially different from what was ordered, please contact us with supporting evidence. We will review the issue and, where appropriate, provide a replacement, reshipment, refund, or another suitable resolution.
10. Order Cancellation
If you wish to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before an order enters processing or production.
However, once an order has entered fulfillment, production, customization, or shipment, cancellation may no longer be possible.
For customized and print-on-demand products, cancellation may be unavailable once production has started.
If cancellation is no longer possible, you may contact us after delivery to determine whether another solution is available under this policy.
11. Lost or Undelivered Orders
If your order has not arrived within the applicable delivery timeframe, please contact us so that we can investigate the shipment.
We may review the tracking information and, where appropriate, contact the relevant delivery service or fulfillment partner.
If an order is confirmed lost in transit and qualifies under our policy, we may provide a replacement or refund.
However, we may be unable to provide a refund or replacement where tracking confirms successful delivery, or where the package was lost or returned because of circumstances attributable to the customer, such as:
- An incorrect or incomplete shipping address;
- Failure to collect the package;
- Refusal of delivery;
- Failure to complete required customs procedures;
- Failure to respond to delivery or customs notifications; or
- Other circumstances caused by the recipient.
We will review such situations individually.
12. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping address, please contact us immediately.
Once an order has entered fulfillment or shipment, we may be unable to change the address.
If an order is returned, lost, or undeliverable because an incorrect address was provided, additional shipping charges may apply before we can arrange another shipment, where reshipment is possible.
13. Customs Duties, Import Taxes, and Clearance
Depending on the destination country and the shipping method used, customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities.
Failure to pay applicable customs charges or complete required customs procedures may result in an order being delayed, returned, abandoned, or otherwise disposed of.
Such circumstances may not qualify for a refund.
14. Return Authorization and Return Address
For approved returns, Galib Shop will provide the applicable return instructions.
We do not publish a general return warehouse address in this policy.
The return location may vary depending on the product and order. Therefore, customers must wait for written return authorization and instructions from Galib Shop before shipping anything back.
Any product returned without prior authorization may not be accepted or may be difficult to associate with the original order.
15. Return Shipping Costs
The party responsible for return shipping depends on the reason for the return.
If the return is caused by a Galib Shop/fulfillment issue, such as receiving the wrong product or a product that is defective or damaged, we will review the case and determine the appropriate resolution, which may include covering reasonable return shipping where a return is required.
If the return is caused by customer preference, such as change of mind, incorrect customer selection, or ordering the wrong size, the customer is generally responsible for the return shipping cost.
Return shipping arrangements must be approved by Galib Shop before the product is sent.
16. Refunds
Once your refund has been approved, the refund will normally be issued to the original payment method used for the purchase, unless another arrangement is legally required or mutually agreed.
After Galib Shop initiates the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Please allow additional processing time for your financial institution to complete the transaction.
17. Partial Refunds
In certain circumstances, a partial refund may be offered instead of a full refund.
Examples may include:
- Minor damage that does not materially affect the product's functionality or usability;
- A missing non-essential accessory;
- A cosmetic issue that does not justify a full replacement; or
- Another situation where a partial refund is a reasonable resolution.
The amount of any partial refund will be determined based on the circumstances of the individual case.
18. Exchanges and Replacements
Where appropriate, Galib Shop may offer a replacement or reshipment instead of a refund.
Replacement availability depends on product availability and fulfillment circumstances.
If the original item is no longer available, Galib Shop may offer a refund or another reasonable alternative.
19. Multiple Items in One Order
If an order contains multiple products, each product may be processed separately depending on its fulfillment and shipping circumstances.
If only one item is affected by a qualifying issue, the refund or replacement may apply only to that affected item.
20. How to Request a Refund or Return
To request a return, refund, replacement, or reshipment, please contact us through our official contact channel.
Please include:
- Your full name;
- Order number;
- Email address used for the order;
- Description of the issue;
- Photographs or videos, when applicable; and
- Any other information reasonably requested by our support team.
Please do not ship the product back before receiving instructions from Galib Shop.
21. Review of Claims
Every return, refund, replacement, and reshipment request is reviewed individually.
We may request additional information or evidence when necessary to verify a claim.
Our resolution will be based on the nature of the issue, the condition of the product, available evidence, fulfillment circumstances, and applicable consumer protection requirements.
22. Abuse of the Return and Refund Policy
Galib Shop reserves the right to investigate suspicious, fraudulent, or repeated refund claims.
We may decline requests that appear to involve fraudulent activity, misuse of the policy, false information, intentional product damage, or other abusive behavior, subject to applicable law.
23. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or override any rights you may have under applicable consumer protection laws.
Where applicable law provides a consumer with rights that are more favorable than the terms stated in this policy, those legal rights will prevail.
24. Policy Updates
Galib Shop may update this Return & Refund Policy from time to time to reflect changes in our products, fulfillment processes, services, or applicable requirements.
The latest version published on our website will apply to orders placed after the effective date shown at the top of this policy.
25. Contact Galib Shop
If you have questions about a return, refund, replacement, or order issue, please contact us before sending any product back.
Galib Shop Team
Quality You Can Trust.
Please use the contact information provided on our Contact Us page for assistance.